We want you to love what you buy. For most products, you have 14 calendar days from delivery to request a return. Items must be in resellable condition (unused, unopened, or in original packaging) to be eligible for return. This ensures you can make a thoughtful decision while keeping our process smooth for everyone.

Please note: Some products have their own specific return policies that may differ from our general policy. For example, fully customized items like the IronBrew Rumble, handmade products, or certain limited-edition items may have different return windows, conditions, or restrictions. We always want to be transparent with you, so please check the individual product page for the specific return policy that applies to that item. The product-specific policy will always take precedence over this general policy.

The information below outlines our general return process, but if you see a different policy on a specific product page, that product's policy is what applies.

For products following our general return policy, here's how the return process works:

1. Request a Return: To request an RMA, email us at [email protected] with your order number, product photos, and a brief description of the issue. Our support team will reply within 3-5 business days with return instructions.
2. Get Your RMA Number: Once approved, we'll send you a Return Merchandise Authorization (RMA) number. This helps us track your return and process it quickly. Please include this RMA number on your return package. (Exact return address will be provided in the RMA approval email depending on your region.)
3. Prepare Your Return: Pack the item securely in its original packaging with all original tags, accessories, and documentation. The item must be in resellable condition—unused, unopened, and exactly as you received it.
4. Ship It Back: Send the package to the return address we provide, making sure the RMA number is clearly visible on the outside. We recommend using a trackable shipping method for your peace of mind.
5. Receive Your Refund: Once we receive and verify your return meets our conditions, we'll process your refund within 7-10 business days to your original payment method.

Below is a comprehensive table of return policies for all our products. Products with the same policy are grouped together.

Product Category	Return Window	Return Conditions	Return Shipping	Special Notes
Most Products (Pneumatic Mini, etc.)	14 calendar days	Resellable condition, original packaging	Customer responsibility	Standard return policy
Cold Brew Cowboy	Final sale	No returns accepted (Exception: Wrong item)	N/A	Handcrafted items
Leather Jacket	14 calendar days	Resellable condition, original packaging	Buyer pays, arrange international shipping	Standard return policy
Beret Helmet	14 calendar days	Original condition, original packaging	Buyer responsibility	Standard return policy
Retro	14 calendar days	Unused, original packaging. Non-quality issues: buyer pays shipping	Buyer responsibility (unless quality issue)	Returns accepted if unused and in original packaging
IronBrew	Final sale	No returns accepted (Exception: Wrong item)	N/A	Custom engineering, freight cost
Football Crossbody	Final sale	No returns accepted (Exception: Wrong item)	N/A	Handcrafted items
Grease Guardian Helmet	Final sale	No returns accepted (Exception: Wrong item)	N/A	Handcrafted to order. Ships within 4 weeks.

For products covered by our general return policy, the following conditions apply:

• Items must be returned within 14 calendar days of delivery
• Items must be in resellable condition (unused, unopened, or in original packaging)
• Original packaging, tags, and all accessories must be included
• RMA number must be obtained before shipping your return
• Proof of purchase (order number) is required

Remember: If a product has its own specific return policy listed on its product page, that policy takes precedence.

Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item, defective product, or shipping damage). We'll provide clear return instructions and address details once your RMA is approved.

We don't offer direct exchanges. If you'd like a different size, color, or model, please return the original item following the process above, then place a new order for the item you prefer. We'll process your refund once the return is received and verified.

For health, safety, and quality reasons, the following cannot be returned:

• Opened coffee beans or ground coffee
• Fully customized items (such as IronBrew Rumble with custom specifications, gold plating, premium leather, or other personalized features)
• Personalized, customized, or engraved items
• Items damaged due to misuse, accidents, or normal wear
• Items returned without an RMA number or after the return window has expired

As mentioned above, always check the product page for any specific return restrictions that may apply to that particular item.

Once we receive your returned item, please allow 3–5 business days for inspection. Approved refunds will be issued within 3–5 business days to your original payment method.

All refunds are issued back to the original payment method (PayPal or card). We would also love to offer store credit if requested by the customer.

We offer free shipping on eligible orders.

If a customer chooses to return a non-defective item, the original outbound shipping cost will be deducted from the refund amount.

Return shipping to our facility is the responsibility of the customer, unless the return is due to functional issues, shipping damage, wrong item received, or missing components.

If you have any questions about returns or exchanges, please contact us. We're happy to help!